We channel all our ad hoc CiviCRM issues through Ed. We find him to be very approachable, friendly and trustable, and appreciate his experience and expertise in this area. He assesses our issues and takes the time to investigate them thoroughly to resolve them – usually first time. If he can’t resolve them, he escalates them to a CiviCRM expert user, or developer as required. All the work is transparent and documented in clear language, so we know that we are using the right person and paying the best price for the work. This is very reassuring!

Emma, Clinical Administrator, The Harbour

If you…

CiviCRM administrator

  • Day to day handling of administrative issues (e.g. mysterious duplication of Contact Records, urgent report, Drupal views not behaving as expected etc. etc.)
  • Triage for larger issues: investigate and escalate to suitable person (aka ‘does this need a developer?’)
  • Longer term feature management (e.g. quarterly user group check-ins to list and manage feature enhancements)
  • Familiar with CivCRM, Drupal, WordPress

Requirements Gathering

  • Workflow design workshop process including agreements on organisational areas of responsibility
  • Stakeholder analysis
  • Existing technology and information review
  • User stories to capture different stakeholder needs
  • This can be for whole new systems or feature enhancements

Project Management

  • Get stuff done and build strong relationships while doing it and staying in budget
  • Facilitate group decisions that lead to sensible and shared responsibilities
  • Document requirements for delivery
  • Manage iterative technical delivery calmly and inclusively
  • Work with external suppliers to support healthy client-supplier understandings
  • Identify and discuss short and long term implications and costs
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